This quote from the Bob
This quote from the Bob Young article caught my eye:
Just ask the question, "Would you buy a car with the hood welded shut?" and we all answer an emphatic "No." So ask the follow-up question, "What do you know about modern internal-combustion engines?" and the answer for most of us is, "Not much."
Interestingly enough, much of Apple's whole business model could be seen as the customer for all intents and purposes actually answering yes to that first question, while continuing to answer no to the second. Not an exact analogy, but...