Decoder ring.
And then in the second meeting, invite a user to meet with you and the team, and ask them to do the same. Be creative in the kinds of users you include in the process.
That second sentence is Winerspeak for "me, or one of my minions." Although this latest bit of unsolicited advice is remarkable in that it doesn't once mention RSS or OPML.
Note: the minions can be usefully identified by the use of the phrase "stop energy," or responding to criticism of file formats with "oh yeah? where's YOUR format?"